Digital Loggers Personal Call Recorder Manuel d'utilisateur télécharger pdf (Page 7)

Playback functionality contd.

¾ Highlight selected areas of a call, replay continuously in ‘looped’ mode

¾ Replay-speed continuously adjustable between half and double speed

¾ Add and edit references and comments for any call

¾ Save a complete call, a portion of a call, or multiple calls to hard drive or removable

media (compact .MP3 or .WAV format) in a single ‘save’ operation

¾ Integration to Microsoft ‘Outlook’ (email calls directly from within Playback)

¾ Data export to MS Excel

¾ Save calls to a “user basket” for direct retrieval later

¾ Retrieve specific calls based on any combination of filter parameters as follows:-

 Date / Time range

 Record ID (a unique ID assigned to each call)

 Extension or Agent Number

 Extension or Agent Name

 Transferring and / or transferred extension

 Department

 Trunk

 Call Type (All calls, Incoming, Outgoing, Outgoing transferred, Incoming

transferred, Radio calls, Unanswered calls, Excluded calls)

 Destination (a name assigned to an external party)

• Call duration (greater than / equal to / less than a certain duration, or between

limits)

• Reference (obtained from external application, or manually entered)

• Comment (where assigned). Searching for a specific comment only requires a

keyword – similar to searching for an email containing a specific keyword

• Project (derived from an external CRM system)

• Campaign (derived from an external CRM system)

• Result and SubResult (derived from an external CRM system)

• Hangup initiation (i.e. local or external party)

• Location (specific branch or remote Truelog server)

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Digital Loggers Personal Call Recorder Manuel d'utilisateur Page 7