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Recording of compatible Cell Phones
The Truelog system also provides for the recording of conversations and SMS text messages on a
number of compatible Nokia mobile phones which utilise the ‘Symbian’ operating system (i.e.
‘Smartphones’ such as E55, E65, E71, E90, 6110, 6120, 6210, 6220, N78, N81, N82, N95).
With a Truelog software application installed on the handset, calls are recorded to the phone memory
and at the end of each call, the recording is transferred to the Truelog server via the internet. These
mobile calls are fully integrated with the ‘landline’ calls database in the Truelog system.
The Legal Side
Under South African law, a telephone call recording is admissible as evidence if at least one of the
parties was aware that a recording was taking place.
Therefore it is sufficient that your own members of staff be aware that a Truelog system is installed,
and it is not necessary that external parties be advised (although in some cases, it may be desirable to
do so).
The following example of a memo issued to and acknowledged by all staff, serves to legalise the
situation. It also ensures that personal calls will be kept to a minimum in future.
About Truelog Digital
Designed and manufactured by Truelog Digital in South Africa, the main characteristics of the Truelog
system are ease of use, functionality and reliability.
The product has been in the market for five years and provides non-stop service to businesses and
organisations in all sectors, from large corporate enterprises and call centres, to emergency services,
to small businesses with only two or three incoming lines.
The Truelog system is compatible with all types of PABXs and lines used in South Africa, including
VOIP lines, GSM lines and two-way-radio systems, and it can be scaled to any required capacity. The
system is fully licensed by ICASA (Independent Communications Authority of S.A.).
Where a customer has unique or non-standard requirements, a dedicated team of software developers
is available for rapid integration to specific requirements.
Conclusion
From a business efficiency perspective, a Truelog system will be beneficial to practically any type of
organisation.
Businesses which provide their key members of staff with a facility to play back their own telephone
calls will therefore benefit from increased efficiency and productivity.
In a growing number of companies today, being able to play back a telephone call is considered to be
as essential as an email facility.
Please be advised that in view of the extensive use which we make of telephone
communications in the conduct of our business, a decision has been made to evaluate the
business benefits of a Truelog Telephone Voice Logging system.
This recording system is connected to the PABX exchange lines, and will record all incoming and outgoing
calls.
Please note that internal calls (i.e. between extensions) will not be recorded.
This ensures that in future, all telephone communications will be archived, as is the case with other forms of
communication used in our organisation.
Please note that the Voice Logging System is not able to differentiate between business calls and
private calls, and although every effort will be made to respect privacy, it is unavoidable that any
personal calls made or received on the PABX system will also be recorded.
(9 pages)
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