Digital Loggers Personal Call Recorder Manuel d'utilisateur télécharger pdf (Page 5)

Extension Monitoring example 1

“SALES” tab selected

Extension Monitoring example 2

“ADMIN” tab selected

Where Truelog interfaces are connected to the exchange-line side (i.e. trunk-side), the use

of a CTI (Computer Telephony Integration) link from the PBX allows the system to emulate

extension-side logging for external calls.

In other words, despite the fact that calls are recorded on the exchange lines, specific

extensions can be monitored using an extension-view screen such as displayed above. The

CTI link provides real-time info relating to all calls in progress, which enables the system to

identify which extension is connected to a particular trunk channel, and to present the live

audio as if it originated from the applicable extension (whilst the recording in fact takes

place on the trunk).

The above extension monitoring examples therefore require either:- 1) extension-side

monitoring or, 2) a CTI link from the PBX, using any available protocol (i.e. TAPI, CSTA,

TSAPI or proprietary).

It is possible to combine trunk and extension devices within a single view (i.e. a particular

tab can include any combination of trunk channels and extension users).

Trunk channels and/or extensions can also be duplicated on different tab views.

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Digital Loggers Personal Call Recorder Manuel d'utilisateur Page 5